- This topic has 1 reply, 1 voice, and was last updated 3 years, 7 months ago by .
-
Posts
-
-
We have run into balancing/recon issues from tellers failing to send their transaction files and not closing their drawer. This affects internal processes but can affect customers as well (such as a deposit/withdrawal not posting). JHA is unable to force close drawers and in certain situations that option wouldn’t solve the issue of transactions not being sent and a customer not receiving their deposit. Does anyone have a best practice in ensuring transaction files are sent and drawers are closed daily?
– Heather Laughlin laughlinh@missionbank.com
-
We can send screen shots if that would help
We do have a procedure in place for unsent transactions. After all the branches close for the evening, Virtual Proof reviews the Teller Capture Balance Report for the entire bank looking for any ‘unsent’ transactions .
If there are unsent transactions, they contact the manager to have them return to the branch to send the unsent transactions and to balance the drawer.
The report does not indicate if a drawer is actually balanced or not though. To identify all drawers have been balanced, we ask the closer at each branch to scroll through the list of drawers prior to them leaving to ensure no one is still signed in and the date on each drawer used was rolled to the next business day. We, also, have the branch closer make sure they have balance receipts for each drawer used for the day which they staple to the Cash Position report.
-