Fraud Center Disputes Process

[Mike Crouch]

Native American Bank

We would like to know if anyone can share what their process is on card dispute (cases) initiated by The Fraud Center. What’s the bank’s responsibility?

[WashingtonTrust Bank]

Good Afternoon – this is the reply from our Fraud Dept:

Even if the Fraud Center opens the dispute the Bank is ultimately responsible for the dispute being processed according to the regulations. We review a report daily for all of the credit card disputes opened by the Fraud Center and enter them into our Dispute application so we have visibility to them. We monitor to make sure the JHA Fraud Center processes these correctly. Debit Card disputes are not opened by the Fraud Center.

Please let me know if you have additional questions. thanks!

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