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Need to get some feedback on how you all are handling Hold Notices. Are they being printed from the Teller System? Are you requiring customer’s signatures? Are they being imaged? Which Reports, processes are you using for review/audit and which department is reviewing them?
Thank you! -
Are they being printed from the Teller System? Yes
Are you requiring customer’s signatures? Customer signature or a note stating “mailed to customer”
Are they being imaged? Yes
Which Reports, processes are you using for review/audit and which department is reviewing them? Our central operations department reviews DD3950 Stop/Hold Master File daily for accuracy.Let me know if you have additional questions.
Thank you,
Heather Laughlin
laughlinh@missionbank.com -
Are they being printed from the Teller System? Yes
Are you requiring customer’s signatures? No
Are they being imaged? No
Which Reports, processes are you using for review/audit and which department is reviewing them? DD3950P (Stop/Hold Master File List) Synergy Report is reviewed at the branch level the day after the hold was placed, the Central Operations Department does a quality control check of all holds placed and provided monthly reporting to the Operations Administration and Compliance Departments. -
Below is information from Becky Waters from our Branch Support Services Dept.
Let me know if I can help further.
1) Our hold notices print from XP Teller at the time the hold is placed. This can be within the transaction when the teller receives the auto prompt alert, or after the transaction is completed and the hold is placed from either the transaction summary or from the Work with Reg CC forms function in the Supervisor Menu.
2) We do not require the customer to sign the hold form.
3) We don’t image the hold forms at this time. The form and a copy of the item being held are kept in a branch file.
4) Our Branch Support department conducts a monthly random review of branch holds and follows up on errors found. We use a jhaKnow report to find the holds to review.
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