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    • 05/17/2022 at 3:05 pm #851 Reply
      Norma Pamplona
      Guest

      Starting the week of May 9th our customers are experiencing connectivity issues with Quick Books Online, is any other FI having the same experience? If so, has a root cause been identified with a resolution?

    • 05/17/2022 at 3:40 pm #852 Reply
      Mission Bank
      Participant

      We started experiencing this issue on 5/13 and we have a case open that is tied to a master case. JHA sent out a notification yesterday:

      “We’ve received multiple reports of customers having connection issues via QuickBooks Online / Express Web Connect to Treasury Management. We have opened a case with Intuit Support to evaluate their screen scraping solution utilized with EWC. We will provide more information as it becomes available.”

      Hope this helps!

    • 05/17/2022 at 4:20 pm #853 Reply
      Norma Pamplona
      Guest

      Thank you Mission Bank, much appreciate your response and comments from JHA!

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