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    • 12/04/2020 at 4:36 pm #650 Reply
      FiveStar Bank
      Participant

      We use Q2 for our online banking and are looking to enhance our process with wires customers originate, particularly those that are repetitive. Currently there is no way to detect a customer has previously originated a wire to a beneficiary without doing a wire inquiry or search of reports in Synergy, which obviously are manual tasks and inefficient. Ideally the information would flow from Q2 to SilverLake/DirectLine Wires with a marker indicating whether the wire is a repeat or not, and JHA support indicated the JX API does not permit communication to the repetitive portion of DLW.

      If you have any suggestions for how to accomplish this, please email Jessie Keleske at jkeleske@fivestarbank.com.

      Thanks in advance, and have a great weekend!

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