Mike Crouch

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  • in reply to: CIF and Account Purge in Silverlake #1150
    Mike Crouch
    Keymaster

    You will want to reference the JHPURGE menu options and utilize the Xperience Help to instruct you on the different options and what they do. There is a general parameter to set the date of reference but it’s not just closed date.

    If you have any issues or questions after reviewing please feel free to email me at michael.crouch@fmb.com

    in reply to: How long does EOD take your bank? #870
    Mike Crouch
    Keymaster

    we just thought of a couple more questions if you’re willing to provide information.

    1. What is your history retention?
    2. Does your bank purge data? if so how often?
    3. What is your bank’s asset size?

    in reply to: WordPress security suggestion #746
    Mike Crouch
    Keymaster

    We have taken the necessary precautions and already installed add-ins to accommodate all of these features. The captcha I have not turned on yet as we don’t commonly utilize the login as a requirement for posts. The previous spam attack we had has been all outside of the US which has been turned off for site access.

    Thank you for the suggestions and please continue to add suggestions.

    in reply to: Teller Drawer Assignments #376
    Mike Crouch
    Keymaster

    Our institution does not assign a drawer so they do have access to all available drawers at the assigned branch location. This seems to work for us as there are times the branch will audit by reassigning drawer numbers to force a cash count before use.

    in reply to: Payment Deferment Question #315
    Mike Crouch
    Keymaster

    Here is a link received from our CRM that can be found on the JHA portal.

    Friday was a statement on how to offer loan payment reprieve, if your bank wishes to do so during this uncertain time.

    https://forclients.jackhenry.com/products-and-services/Core-Solution/SilverLake-System/Announcements-Alerts/Pages/SilverLake-Loan-Payment-Reprieve-Options.aspx

Viewing 5 posts - 1 through 5 (of 5 total)