[WashingtonTrust Bank]

Institution Defined Fields Collateral Tracking

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[WashingtonTrust Bank]

additional files – Institution defined fields

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[WashingtonTrust Bank]

Additional files

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[WashingtonTrust Bank]

Perhaps a bit more context Michael. Since Fed doesn’t process over the weekend that would eliminate FED incoming/outcoming ACH files.

[WashingtonTrust Bank]

Good Afternoon – I have someone from our FRAML team that would be willing to reach out to Mission Bank. Could you provide contact information that I can forward to our team?

Thanks – Meg

[WashingtonTrust Bank]

We currently do not have a direct connect quickbooks issue on nettler.

[WashingtonTrust Bank]

Hello – for clarity is this related to CIF grouping or for Account Analysis grouping?

[WashingtonTrust Bank]

We use Synergy Capture for loan document imaging. The contacts at our bank are:

Paul Helgerson
PHelgerson@watrust.com
509-353-0318

Jessica Steffensen
JESteffensen@watrust.com
509-625-1294

[WashingtonTrust Bank]

Good Afternoon – this is the reply from our Fraud Dept:

Even if the Fraud Center opens the dispute the Bank is ultimately responsible for the dispute being processed according to the regulations. We review a report daily for all of the credit card disputes opened by the Fraud Center and enter them into our Dispute application so we have visibility to them. We monitor to make sure the JHA Fraud Center processes these correctly. Debit Card disputes are not opened by the Fraud Center.

Please let me know if you have additional questions. thanks!

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