Full Balance Holds on Analysis Accounts

[Jessica Mikbel]

Hello,
In the event a business customer has fraud on their account we are requesting they add Positive Pay rather than close the account. We do this by placing a full balance hold until Positive Pay can be setup and customer trained. However, this results in all transactions kicking out on the NSF for the Branch to review and decision. Doing this is causing some issues by skewing the balance for Analysis calculation, falsely inflating the NSF counters, and we are having to delete any sweeps while the hold is on. We are hoping to prevent using a restricted status code since it would inflate our already large Non-Post report.

We are curious to see how this situation is handled by other FI’s.

Any help would be greatly appreciated.

[Alison Punohu]

Hi Jessica,

I never thought about doing a full balance hold instead. We just restrict the accounts, which I know you are trying to avoid. When you do a full balance hold, does everything show up on your NSF instead?

We’re pretty small so our Non-Post isn’t unmanageable when we restrict the accounts, but I can see how it could get to be!

Sorry we can’t add more yet, but I’ll keep brainstorming too. 🙂
-Ali

[Jessica Mikbel]

Hi Alison,
Yes when we use the full balance hold it causes all debits to kick out on the NSF to be worked by the branches.

Thanks so much for your feedback.

Jessica

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